A smile is a magical golden key to open the heart, the quiet house, its charm, add harmonious each other.

A smile can make strangers feel kind, make friends comfort, make family feel cheerful.

Smile, it is the symbol of charity, the embodiment of being humane, the source of happiness, is close to the customer into stores the first bridge consumers.

A smile, can let a person feel amiable. Terminal store personnel to smile, customers have the feeling of guests feel at home. In the service work, smiling service is a virtue, is a cheerful look performance.

Smile is to meet the aim of maintaining truthful service work, is dealing with the guest the basic attitude.

A smile is the real world language, can transcend cultural transmission, become common currency of the world. The communication is man's smile services, understand and respect, be dedicated to enhance friendship bond, and it is the lubricant: communication-dissolve all-all sublimation

Smile is not arduous, but produce endless charm, beneficiaries of a rich and, the giver and constant poor.

Of course, as a terminal store personnel, should pay attention to several joint: smile services

1, adhere to the "sincere smile giving care" consciousness, smile must come from within will only moving, sincere smile to impress the other party. Always use the smile attitude into the store customer reception, for they do what, think they think, urgent they are worried. In a smile to understand their needs, in a smile to perceive their mind, they need to feel that you smile hearted smile.

2, set up the "I service so I happy" mentality, smiling face walked into the store consumers and let them share you and enterprise, the product of happiness, any one thing, there are always two sides to everything even multi-faceted, always have good and bad, positive and negative, see you how to look at. Service attitude has a direct influence on the sales and the flow of the single store.

A smile is an international etiquette, and it can fully reflect a person's enthusiasm, training and charm. In the face of customers, guests and the colleague, want to develop the good habit of smile.

Smile can make walked into the store consumers relax, to feel respected, respected humanistic care. Also can stimulate walked into the store consumer spending desire.

Listening is a kind of communication skills, the purpose is to clear to the other party for his encounter reflect his own produce the same, in memory can be used during the way, more actively listen to record this hand expression encourage each other more clear, on the one hand, make each other understand their feelings.

Sincere to listen, to make customers feel respected feeling and glow.

Sincere to listen, to get consumers' recognition and trust, make consumers multiplies to give up. Help to end the realization of the store sales behavior.

Effective listening to clear the consumption of the customers, and desire, and dynamic and the adjustment countermeasures and communication thinking level sales promotion.

Sometimes, in the store sales process, in close contact with the customer communication, learn to timely warmth and goodwill, to remind guide to make the customer has a shrine to the "feeling. Now that get so warm and caring, oneself should have said it. Sometimes, sales and single pure feeling the pull on. Warm remind guide, often casual, let the customer moved, a single purchase.

On display is a product, the management of the store a link, the tally is part of the job. Tally is in store for the aims to encourage and stimulate the impromptu all the activities of purchase. If the floor is on display, BiaoJiaQian, promotions, etc.

The vivid display is the external form of the tally of behavior, is an important link. Through effective display and related materials, attract the spread of consumer attention, stimulate the temptation, sales goal.

Good display, can realize the orderly the following effect:

1, expand the products on display space, avoid break goods

2, realize convenient purchase

3, maintain product neat and beautiful

4, establish brand image, enhance the brand value

Good orderly display, often can stimulate into the store of consumer's compulsive purchase desire, realize the terminal shop front and single sales, sales promotion stores.

To keep the guest, is to listen to the further communication a chance to listen to customers to stay, has already said that the customer, accept your service, and said they would like to further communication sincerity. So, as a clerk, receive in the customer's service process, should as far as possible, let him stay customers sit down and listen. Although it is as if a kind of etiquette. In fact, it is a kind of sales strategy, a can realize further communication leads.

Through further communication, often touches the customer's desire to buy and behavior, the implementation of the instant sales.